Liven App Refund Request for Two Unauthorized Digital Package Charges

On 11 October 2026 I made my first purchase in the Liven application using my credit card from Turkey. Within the app, in addition to a subscription, I unintentionally approved one‑time digital purchases by pressing the confirmation button without clearly understanding that these would be separate, non‑refundable charges. After noticing the situation, I immediately contacted Liven by email multiple times and clearly requested a full refund. In their reply they stated that the subscription fee would be refunded and this amount of 6.99 dollars was indeed returned to my card. However, they also stated that the fees for the one‑time digital package would not be refunded. In total, I was charged 39.99 dollars twice and 6.99 dollars once. Only the 6.99 dollars were refunded, while the two separate 39.99‑dollar charges remain on my card and were not returned, so I lost approximately 5,000 TL for a service I did not knowingly and willingly purchase as a separate, non‑refundable product. I request that the two unrefunded transactions of 39.99 dollars each for the one‑time digital package be urgently refunded to my card, and that Liven clearly inform users about such one‑time purchases and refund conditions so that other users do not experience the same financial loss.