Missing My Litmatch Family - Please Help

My Litmatch accounts were banned on 16 September 2026 with a message saying that you have zero tolerance for behaviors that violate community rules and that my account will remain banned until 10 April 2125 due to a community rules violation. After this, I also started seeing a device ban warning. I have two Litmatch accounts saved on my phone under different email addresses. The ban happened right after I was chatting with two different users. After a few messages, both of them shared the same Telegram ID with me. I felt this was suspicious and possibly a scam, so when the second person wrote to me, I started asking questions and showed them the photo that the first person had posted. A few seconds after that, both of my accounts were suddenly banned and my device was also banned. I was only trying to protect myself from what looked like scam behavior and did not intend to violate any community rules. I was not informed which specific rule I allegedly violated or what exact behavior caused this ban. I contacted Litmatch support about this issue but have not received any response so far. I find it very unfair to receive such a long-term ban and a device ban, without a clear and detailed explanation, in a situation where I was actually trying to avoid being scammed. I kindly request that you urgently review the decision regarding the ban on both of my accounts and my device, clearly explain which concrete rule and which action led to this sanction, and restore my access by lifting the bans if there is no clear and serious violation.