LightInTheBox sent me damaged shoes and refuses return approval—how can I make them accept the return?

Take clear, timestamped photos of the damaged shoes and packaging, then submit a new ticket under “My Orders → Return/After-Sales → Product Issue.”

Attach the images and insist that the damage existed on arrival, citing their Quality Problem policy that allows returns within 7 days of receipt for defective items.

If support refuses, reference their official “Return & Refund Policy” stating that items with manufacturing or shipping damage qualify for a full refund or replacement.

If they still deny approval, open a dispute with your payment provider — PayPal allows you to file an “Item Not as Described” claim within 180 days, and credit card issuers typically accept non-compliance disputes within 120 days.

Include the photos and LightInTheBox’s refusal message in your case. This pressure usually makes them process the return quickly.