I’ve been waiting for an initial consultation at LifeStance Health for two weeks with no updates, what should I do?

If you're still waiting for your first appointment at LifeStance Health and haven't heard anything new, you should call them first. Get in touch with their customer service or scheduling staff to find out how your appointment is going. Say what's bothering you politely and ask for an expected time frame.

Next, look over the last message you sent to LifeStance Health. Please make sure you gave all the necessary data and confirmed your appointment, including the time and date. Not being clear or making mistakes with the schedule can be avoided this way.

If you still haven't heard back, you might want to call or email again to make your point clear. If there's a slowdown in the system, being persistent can help move things along faster.

If the wait time for your consultation keeps getting longer, ask LifeStance Health if they have any other choices. One way to do this is to set up a telehealth lesson or see a different therapist. If you're not happy with their answer, you may also want to look into other therapy providers who can get you in sooner.

Have more to contribute? We'd love to hear from you in the comments.