I completed surveys on LifePoints but never received my bonus — how can I claim it?

When you’ve completed surveys on LifePoints but haven’t received your bonus, you can file an official claim by following these practical steps:

• Wait for the official timeframe: According to LifePoints’ support, electronic coupons or rewards are usually sent within 5 days after redemption.

• Check your email folders: Review your inbox as well as spam/junk folders. The system notes that if you’ve blocked their emails, the reward message might not arrive.

• Submit a support ticket: Go to the Help Centre and select “Send us a note.” Describe your case, including your member ID, number of surveys completed, accumulated points, and the redemption date.

• Attach proof of the request: Include screenshots of your redemption history, evidence showing you didn’t receive the bonus, and any confirmation emails you have.

• Avoid creating new accounts: Opening a new profile can complicate verification of your history and may cause your claim to go unresolved.

If these steps don’t resolve the issue, you can file your case on Xolvie, where it will be documented, and you can receive follow-up support until you get your reward.