Brand Overview: Lasta
Lasta is a digital health and wellness platform designed to assist users with intermittent fasting, habit formation, mindful eating, and home workout routines. The service is owned and operated by Lasta Inc., a corporation registered in Delaware. While the company's precise founding year is not publicly disclosed, the platform established a major market presence in the early 2020s.
Contact Info
Customer Support Email: [email protected]
Phone Number: No official customer support phone number is publicly available; customer assistance and subscription requests are handled online via email and the website's contact form.
Industry and Operations
Lasta operates in the digital health, mobile fitness, and lifestyle wellness industry. The brand functions primarily through a direct-to-consumer subscription model, offering access to its digital platform via its official website and mobile apps on iOS and Android. Its core offerings include:
- Intermittent Fasting Tools: Fasting timers, customizable fasting schedules, and tracking tools.
- Fitness Coaching: Guided low-impact workouts, bodyweight calisthenics, Asian Pilates, chair yoga, and walking exercises.
- Psychology and Habit Tracking: Cognitive behavioral therapy (CBT)-inspired modules, mood journals, and habit development guides to help reduce emotional eating.
- Nutrition and Daily Logs: Meal plans, hydration monitors, step counters, and calorie deficit calculators.
User Sentiment
Public sentiment surrounding Lasta is substantially impacted by consumer dissatisfaction with billing practices, pricing transparency, and the cancellation process. The most frequent complaints raised by consumers include:
- Unexpected and Recurring Charges: Customers frequently report being billed for multi-month or annual plans upfront after signing up for what they believed was a low-cost trial or weekly plan promoted during an onboarding quiz.
- Complicated Cancellation Process: Many users find it difficult to stop recurring charges, especially if they registered through the website rather than standard app store subscription interfaces.
- Strict Refund Conditions: Customers report difficulty obtaining refunds due to restrictive policy terms that require documented proof of consecutive daily usage before a refund request is considered.
- Support Responsiveness: Users frequently report slow reply times, automated responses, or resistance from support representatives when attempting to dispute charges or confirm cancellations.
- Content Value Discrepancies: Some users note that features such as the food tracking database and wellness advice are basic or generic relative to the price of the subscription.
Share Your Experience
If you’ve experienced issues with Lasta, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.