On October 23, 2025, I purchased a Lancom Nuit perfume set through the official Lancom website, with order number LNC1000610933. I have been using this fragrance for many years, so I know it very well; however, the scent of the product I received is different, it has no lasting effect, and it smells spoiled or expired. Unfortunately, I had already discarded the invoice, so I was unable to request a return — but it would have been impossible to notice the issue without opening the product.
I also tried to share my negative experience by posting a review on the website, but my comment was never published. When I contacted customer service, they stated that opened products cannot be returned. The order was delivered directly to my home, and this is the first time I’ve ever experienced such an issue. I paid approximately $101, which now feels completely wasted.
I have been deeply disappointed by both the suppression of my review and the possibility that a fake or spoiled product was sent. I am requesting a full refund, as I no longer trust the brand.
On September 7, 2025, I purchased La Vie Est Belle perfume directly from Lancome’s official website under order number LNC1000585030. The package was delivered to me on September 11, 2025. I have been using this perfume for years and normally buy it from Sephora, but since I was away, I decided to o...
On 20.11.2025, I ordered a perfume from the Lancome store on a very popular and trending e-commerce platform. My order number is 10711173432 and my delivery number is 9967279736. Although the system shows this order as “delivered,” the product absolutely never reached me. I was home all day and my d...
I ordered a Lancome perfume from what’s listed as the official Lancome page on Trendyol. It’s a scent I’ve used for years, so I know exactly how it should look, smell, and last. I paid over ₺5000 for it, expecting the authentic product. Unfortunately, what I received is clearly not genuine. The per...
On October 28, 2025, I purchased a Lancome La Vie Est Belle Iris Absolu 100 ml perfume from the Boyner Cevahir store. I paid by credit card, with a total amount of approximately $164. When I opened and used the product at home, I scanned its barcode and received a message stating “no such product fo...
I purchased three Mother’s Day perfume gift sets directly from Lancome’s official website. I’ve used this fragrance before, and it used to last all day—sometimes even two. That’s why I trusted the brand and didn’t hesitate to pay ₺6500 in total. But the perfumes I received this time are nothing like...
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