Lancome Hypnose mascara crumbles quickly during the day — is it a defect or improper application?

Possible reasons:

Unsuitable type of mascara — not waterproof, not designed for oily eyelids.

Layer applied too thick or previous coat not fully dried.

Use with creams or primers on the eyelids that reduce adhesion.

How to check:

Try applying it on a “bare” eyelid — without eyeshadow or cream.

Use a mascara primer (for example, Lancome Cils Booster).

Apply one thin coat, avoid layering.

When it’s a defect:

If the mascara is new but clumps and flakes even with proper application.

If there’s a strong chemical smell or the brush is damaged.

❗ In case of doubt, keep the packaging and receipt — 👉file a complaint on Xolvie👈 with a photo of the brush and the flaking traces.