Lancome Order Missing Advertised Campaign Gifts

I placed an online order via the Lancôme Turkey website on 14 August, with order number LACC726246, spending ₺10,000. At the time of purchase, there was a campaign clearly stating that for purchases of ₺8,000 and above, an ₺11,000 value gift set would be provided. Despite meeting the campaign conditions, several of the promotional products were missing from my order, specifically the Génifique product, Teint Idole Ultra foundation, kohl eye pencil and lip liner. I contacted Lancôme Turkey customer service by email and phone about the missing promotional products. On the phone, the representative told me that when my receipt was printed these products were out of stock, so they would not send me the missing gifts. When I asked for my complaint to be officially recorded and for a response to be provided, she told me there was no such option, that she would just “register” it, and that I would not receive any answer other than what she was telling me on the phone or by email. I find both the non-delivery of the advertised promotional products and this approach to customer communication unacceptable. I request that all missing promotional products, namely Génifique, Teint Idole Ultra, the kohl eye pencil and the lip liner, be sent to me without further delay. In addition, I kindly ask that the customer representative named Melek receive proper training on customer communication, so that similar situations are handled more professionally and transparently in the future.