I started using the La Roche Posay Effaclar toner about a week ago, and from the very first application, I noticed a burning sensation on my face. Over the past two days, the reaction has worsened—especially around my mouth and nose area, where I now have intense itching, dryness, and peeling skin.
As soon as I realized the irritation was increasing, I immediately stopped using the product. However, the side effects have not gone away, and my skin continues to feel extremely uncomfortable. I purchased the toner from a pharmacy with an invoice (Invoice/Order No: X351895006), so this is a genuine product and not an unauthorized seller issue.
Until now, I have not contacted La Roche Posay customer service, but I feel that such a reaction should not occur with a dermatological skincare product marketed for sensitive and acne-prone skin. I expected safety and effectiveness, but instead, I experienced irritation and damage.
Given this experience, I am requesting either a full refund or a product exchange. I also believe the company should take this complaint seriously, investigate possible formulation issues, and ensure better safety transparency for customers.
I purchased the La Roche-Posay Effaclar Duo+ cream, toner, and face wash from a pharmacy and have been using them for one week. Initially, I noticed a slight burning sensation, but I assumed this was just how the product worked. Over time, my acne seemed to improve, so I didn’t think much of it. Ho...
I have been using La Roche-Posay Effaclar Duo+M cream for two days, and my skin feels like it is on fire. The burning sensation is so intense that it feels as if I’ve applied something extremely harsh or irritating. My face turns red and stings immediately after applying the product. I paid a premi...
About three days ago, I purchased La Roche-Posay Effaclar Duo+M and Effaclar Cleansing Gel from a local pharmacy based on my doctor’s recommendation. I started using both products immediately. While I didn’t experience any issues after the first use, during the last two applications I developed seve...
I purchased the La Roche-Posay Effaclar Duo+M product from Dermo Eczanem about 20 days ago. When I first used it, I felt a burning sensation on my face, but I assumed it was normal since I had just started using it. However, during the following 3–4 applications, I experienced extreme dryness and pe...
I recently tried La Roche Posay's Effaclar toner as part of a skincare set, which included the cleanser, toner, serum, and moisturizer. I used the products in the recommended order, but my skin immediately started burning, and my face turned bright red. At first, I wasn’t sure which product caused t...
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