On February 16, I purchased La Roche-Posay Effaclar facial cleansing gel from a pharmacy based on my dermatologist’s recommendation. Because it was doctor-recommended, I trusted the brand and the product. I used it only at night before going to bed and washed my face with it a total of two times.
From the very first use, I experienced intense burning, redness, and extreme dryness on my face. My skin is now tight, very dry, almost like it has formed a crust, and there is a constant burning sensation. Even after several days, the redness and burning have not gone away—my skin feels completely damaged. Despite paying a significant amount for this product, instead of helping my skin, it caused harm.
So far, I have not contacted the pharmacy or the brand. Since this product was recommended by a doctor, I feel especially disappointed and misled. I request that La Roche-Posay provide an urgent explanation regarding this issue, offer guidance and support for the burning and redness on my skin, and refund the amount I paid for the product. I also ask that the product be taken back and thoroughly examined.
About three days ago, I purchased La Roche-Posay Effaclar Duo+M and Effaclar Cleansing Gel from a local pharmacy based on my doctor’s recommendation. I started using both products immediately. While I didn’t experience any issues after the first use, during the last two applications I developed seve...
I purchased La Roche-Posay’s face cleansing gel and Effaclar Duo+M cream from an official retailer. At first, everything seemed fine. I used the gel, followed by the cream, and the first few applications caused no visible side effects. But after a few days, I began feeling a burning sensation on my ...
I have been using La Roche-Posay Effaclar Duo+M cream for two days, and my skin feels like it is on fire. The burning sensation is so intense that it feels as if I’ve applied something extremely harsh or irritating. My face turns red and stings immediately after applying the product. I paid a premi...
I purchased the La Roche-Posay Effaclar Duo+M product from Dermo Eczanem about 20 days ago. When I first used it, I felt a burning sensation on my face, but I assumed it was normal since I had just started using it. However, during the following 3–4 applications, I experienced extreme dryness and pe...
I started using La Roche-Posay Effaclar Gel, and within a short time, it caused intense redness and dryness around my mouth. The irritation is persistent, almost like a burn, and has not improved despite my efforts. Even the skin under my eyes has become extremely dry. For the past few days, I have...
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