I Spent Money on eFootball Packs but Never Got Strong Players

I have been regularly playing eFootball for approximately 2 years and spending money on in-game card packs. During this time, I spent around $50 on card packs, yet despite all of these purchases, I still have not received any truly valuable or powerful players, which has caused serious disappointment.

Even after spending this much money over such a long period of time, constantly receiving weak or useless players has made me question whether the system is actually fair. I understand that the pack system is based on luck, but after 2 years and around $50 spent, still not getting a satisfying result has completely destroyed my motivation as a player.

My expectation from Konami is that the fairness of the in-game card pack system be reviewed carefully and that adjustments be made so players at least have a reasonable chance of obtaining strong players within a short period of spending. If no changes are planned, then I expect Konami to provide a transparent explanation that will satisfy players regarding how the pack probability and reward system truly works