I Report Payment Error on Konami Online While Purchasing MC

Hello, I’ve been playing eFootball for years and have always supported the game by purchasing MC. However, I’m now dealing with a serious issue that’s preventing me from making any in-game purchases. Every time I try to buy MC, I get an error message saying: “Your transaction could not be completed,...

Hello, I made an in-game purchase on Konami on June 27, 2025 for a single transaction. However, my account was charged twice, just 2 seconds apart—once at 18:59:30 and again at 18:59:32. Despite being billed twice, I only received one set of in-game content. This is both confusing and upsetting. I ...

Dear Konami, I am writing to express my frustration regarding a refund issue. I made an in-game purchase, then requested a refund. While my account was immediately adjusted to a negative MyClub balance, I still haven’t received the refunded amount even though it has been four days. It is unaccepta...

I recently made a purchase on Konami for eFootball coins, and while the transaction was confirmed, I never received the in-game currency. This isn't the first time this has happened, and it’s extremely frustrating. I want my money back or the coins delivered immediately. If this issue isn’t resolved...

I am unable to access my Konami account even though all my login credentials are correct. The system continuously fails to allow access, and this issue persists without resolution. This is incredibly frustrating, and I expect Konami to address and fix this issue immediately. Players should not have...