Keto-GO Charged My Card €167.80 for a Subscription I Never Used
I saw the Keto-GO App Nutrition application on Instagram and looked into it. However, I decided that it was not suitable for me, so I never used it and it is not even installed on my phone. Despite this, somehow through records linked to my Google account, a total of €83.90 was charged to my credit card last month. At the time, I was unable to deal with the issue due to health reasons, so the payment appears to have been processed successfully. This month, the same €83.90 charge was taken again.
When I checked my credit card statement, I saw three separate transactions listed as “Keto-GO App Premium €19.95,” “Keto-GO App Shop List €24.95,” and “Keto-GO App Nutrition €39.00.” In March and April, these three separate charges were processed each month, resulting in a total of €167.80 being charged (€83.90 × 2).
When I reviewed the application website and online information, I noticed that they have made the cancellation process extremely difficult. Users have to navigate through multiple pages and follow numerous steps within the app. Although I believed I had completed the cancellation process, it was not actually canceled. Since I also did not receive any cancellation confirmation email, I cannot be sure whether the subscription has ended.
On April 27, 2026, at approximately 9:00 AM, I sent an email to h**@ketogo.app** explaining the situation and requesting a refund and cancellation. My credit card belongs to Garanti Bank, and the last four digits are 2012. I absolutely do not accept these charges that were taken from my card without my knowledge or authorization.
I request that this subscription be immediately and permanently canceled, and that the full amount of €167.80 charged to my card during March and April be refunded.
Hello Nuray, Thank you for sharing your experience. We understand how concerning it was to see several recurring charges when you believed the subscriptions had been cancelled. 🙏🏼 We’d like to clarify that the Nutrition plan, Premium service, and Shopping List are separate subscriptions, and additional services are optional and require confirmation during purchase. Subscriptions renew automatically unless cancelled beforehand, according to the terms accepted during registration. Not using the service does not automatically cancel an active subscription. We can see that you have already been in contact with our support team. Your case and refund request were carefully reviewed again, but unfortunately, a refund could not be approved under the applicable terms. We can also confirm that there are currently no active products on your account. We’re sorry this experience was disappointing and appreciate your feedback. - KetoGo Team