Brand Overview: https://keeperwallet.com/
Keeper (operating via https://keeperwallet.com/ and formerly known as Tonkeeper) is a non-custodial cryptocurrency wallet designed to give users full control over their digital assets. Originally launched in 2021 by Ton Apps (Ton Apps UK Ltd.) within The Open Network ecosystem, the platform expanded and rebranded to Keeper to offer multi-chain self-custody across multiple major blockchain networks.
Contact Info
Email: [email protected]
Phone Number: No official customer service phone number is publicly available.
Industry and Operations
Keeper operates in the blockchain, financial technology, and Web3 software sectors. As a non-custodial wallet provider, the service does not hold user funds; instead, users manage their own private cryptographic keys locally on their devices. Its primary services and operational features include:
- Multi-Chain Asset Storage: Supporting token and coin management across multiple networks, including TON, Bitcoin, Ethereum, TRON, Arbitrum, Base, and BNB Chain.
- Cross-Chain Swaps and Purchases: In-wallet token exchange functionality and fiat-to-crypto on-ramps powered by integrated third-party service providers.
- Battery System: A gas-sponsorship feature allowing users to pay transaction fees in non-native tokens or stablecoins without holding native base tokens for gas.
- Decentralized App (dApp) Browser: Direct connection to Web3 platforms, decentralized exchanges, and decentralized applications without leaving the application.
- NFT and Staking Management: Built-in portfolio tracking for digital collectibles and on-chain staking opportunities.
User Sentiment
User feedback regarding Keeper highlights several usability and service challenges, particularly during network congestions, third-party swap executions, and app updates.
- dApp Connection and Error Messages: Users frequently report connection errors (such as Error 400 or failed handshake prompts) when attempting to link their wallet to Web3 applications or Telegram-based mini-apps.
- Cross-Chain Swap Delays and Rates: Complaints regarding third-party token swap routing, where transactions take longer than expected, fail while incurring fees, or execute at high slippage rates.
- Battery and Gas Fee Misunderstandings: Confusion over how the "Battery" feature charges and allocates funds, with some users reporting deducted balance without successful fee coverage.
- Customer Support Response Times: Frustration over the lack of responsive direct support channels, with assistance primarily provided via community chat channels or slow email responses.
- Spam and Interface Sync Issues: Unwanted spam tokens appearing in wallet feeds and temporary asset display glitches or balance syncing delays during high-traffic network periods.
Share Your Experience
If you’ve experienced issues with https://keeperwallet.com/, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.