Kabam refuses to help me recover my account after a device change, how can I regain access?

If Kabam refuses to help you recover your account after a device change and you want to regain access;

• Check account connection methods: Make sure your account was linked to an email, Facebook, Google Play, Game Center, or Kabam ID before the device change
• Try all linked logins: On your new device, open the game and try signing in with every linked method you previously used (email, social logins, etc.)
• Verify account details: Before contacting support again, note your player ID, username, level, last login date, and purchase history — these help prove ownership
• Submit a detailed support request: Contact Kabam Support and include:
– Your player ID/username
– Previous and new device details
– Linked login methods you used
– Screenshots of purchase receipts or billing history tied to the account
– A clear ownership proof statement
• Use the official Kabam Support form: Ensure you’re using the correct appeal/recovery form (not just general support)

If the problem persists;

• File a complaint on Xolvie to report account recovery refusal and seek assistance getting your game access restored.