I canceled JusTalk subscription months ago but still see charges on my card, what should I do?

If you canceled JusTalk months ago but charges are still appearing on your card, the subscription was likely never fully canceled or is linked to another billing platform,

• First verify where the billing is coming from;

• Check:
– Apple App Store subscriptions
– Google Play subscriptions
– PayPal recurring payments
– Old or alternate email accounts
– Bank transaction descriptions

– Deleting the app alone does NOT cancel subscriptions

• Check for active recurring billing;

• Verify:
– Subscription renewal status
– Duplicate accounts
– Family/shared account purchases
– Linked payment methods

– Some subscriptions continue renewing automatically until manually canceled

• Cancel all active subscriptions immediately;

– iPhone → Settings > Subscriptions
– Android → Google Play > Payments & Subscriptions
– PayPal → Automatic Payments

• Gather proof before requesting a refund;

• Save:
– Bank statements
– Cancellation screenshots
– Previous support emails/chats
– Subscription receipts

• Contact JusTalk support;

• Write:
– “I canceled my JusTalk subscription months ago but I am still being charged. Please cancel all active subscriptions and investigate the recurring charges.”

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.