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Jojobet Drained My Game Balance During Withdrawal Process

December 10, 2024 2:19 PM22

While I was attempting to make a withdrawal, my game balance of ₺40,000 unexpectedly plummeted to about ₺82, preventing me from continuing. Throughout this entire time, I did not engage in any gaming activities nor did I exit the site, and my account remained protected with SMS password security. Initially, there was no game history available, but by the following morning, a game history was present, albeit with no recorded activity. This occurrence right before I was set to withdraw my balance seemed intentional. It's baffling how such a large sum just vanished without any clear explanation. This experience made me feel disappointed and uncertain about the platform's trustworthiness and openness.

December 12, 2024 10:35 AM (1 day after complaint)

Dear Member, Our customer service team has attempted to contact you, but we were unable to reach you through your registered mobile phone number. We would be happy to assist you if you reach out to us via the communication channels listed below. Kind regards, Jojobet Customer Service

Muzaffer
December 12, 2024 12:42 PM

The statement that I was contacted and informed that all responsibility lies with me and that there is nothing the site can do is not true.

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