I’m facing both product and service issues with E-Bebek and the Joie stroller I purchased yesterday between 8:00–8:30 p.m. I spent about an hour and a half in the store trying to choose the right stroller. My child was with me during the process; I even placed him in the stroller, lifted it, and specifically mentioned that he weighs 20 kg.
The salesperson assured me the stroller was suitable, but the next day I discovered that the stroller’s maximum weight capacity is only 15 kg. When I contacted the store to request a refund or exchange, they refused to help, saying the item was a display product and therefore non-returnable.
I find this completely unacceptable. Why didn’t anyone mention this restriction at the time of sale? A stroller that can’t safely carry my child is a direct safety hazard, yet the store simply told me, “There’s nothing we can do.”
I’m requesting a full refund or product exchange and for E-Bebek to take responsibility for misleading sales practices. Customers deserve accurate product information — especially when it concerns children’s safety.
On 09.04.2025, we purchased a Joie Chrome baby stroller from the E-Bebek store. We did not use the product at all at first because our baby was very small and we were only recently about to start using it. However, when we lift the canopy part of the stroller, the stroller folds in half by itself. I...
On July 7, 2025, I purchased a Joie Versatrax stroller for ₺12,000 from the E-Bebek store in İzmir Gaziemir. Although I specifically requested a box-opening demonstration in the store, the staff refused to open it and told me that if there were any issues, they would help afterward. When I opened t...
I purchased a Joie Chrome baby stroller, but the sun canopy keeps collapsing on its own. When I took the stroller back to the store, they refused to replace or refund it. The store staff said, “We can’t take it back — it’s been in storage for a while, that’s why it’s stiff. It will loosen up and ope...
I purchased a Joie stroller through the Ebebek online store, but the product arrived completely rusted. The stroller has visible rust all over its metal parts, which is unacceptable for a brand that promotes itself as high quality and baby-safe. I reported the issue to the Ebebek Forum Ankara store...
I bought a Bagi baby stroller from E-Bebek, and to go with it, I purchased a Joie infant car seat with back support that was supposedly compatible. Unfortunately, it turned out to be a complete disappointment. Since the day my baby was born, we haven’t been able to use the car seat properly. My bab...
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