JobLeads Unfair Billing For Unused Trial & Zero Support Flexibility

I am extremely frustrated with JobLeads' inflexible billing and customer support regarding my Premium subscription. I initially signed up for a trial period and used the platform only during that first trial window. After the trial ended, I did not log in again, did not access any features and did not benefit from the service in any way. Despite this, on 1 August 2026 JobLeads issued invoice IN-4215804-0 for a 28‑day Premium membership in the amount of 69.90 EUR, which I consider an automatic renewal that I did not intend to use. As soon as I noticed this renewal at the transition from the trial, I submitted a cancellation request immediately afterward. I clearly explained that the account has remained completely unused since the end of the trial and asked for a one‑time goodwill exception and cancellation of this invoice, given that no service has been effectively consumed. However, support has refused to show any flexibility and has kept referring only to standard terms instead of the actual usage situation. My tickets on this issue (including #2483420, #2482823 and #2481110) were closed prematurely without a constructive solution, even though I requested a simple customer‑oriented resolution. My registered email is matdor****@gmail.com and my phone number is 0645395***, and I am sharing these details so the situation can be checked again. I kindly request that JobLeads cancel invoice IN-4215804-0 for 69.90 EUR as a goodwill gesture, considering the subscription has not been used at all after the trial ended, and provide written confirmation that this invoice has been voided and no further charges will be made without my clear consent.