Jeton verification keeps failing—what documents does Jeton actually accept and how do I pass KYC on the first try?

Jeton verification failing often comes down to image quality or mismatched data. Jeton’s help center says you can resubmit via the Verify Account menu or email [email protected].

Match your profile name, address, and phone to your ID exactly; use a valid government photo ID and a recent proof of address (utility bill/bank statement within 3 months) with all edges visible.

Shoot in daylight, no filters, and avoid screenshots or scans that crop corners. If you moved, update your profile first, then upload docs; if your passport lacks address, pair it with a bank statement.

Ask support to state the specific rejection reason so you fix it once. Keep a log of submissions.

When you’re done, share your experience and write a complaint on our site—failed KYC is a key friction we track.