I ordered a Jellycat toy and the fur feels rough, is this normal quality?

If the Jellycat plush you ordered online feels rough instead of soft, you can check whether this is normal or a quality issue by following these steps:

Check the fabric texture carefully;

• Authentic Jellycat plush toys are usually very soft and silky to the touch
• The fur should feel smooth and evenly fluffy, not scratchy or stiff
• Rough, thin, or patchy fur can sometimes indicate a lower-quality or counterfeit plush

Let the plush recover after shipping;

• Plush toys are often compressed in packaging during delivery
• Leave it out for 12–24 hours and gently fluff the fur
• Lightly brushing the fur can help restore softness

Check the tags and stitching;

• Authentic Jellycat toys normally have:
– A fabric tag sewn into the toy
– Clean stitching and balanced shape
• Poor stitching or missing tags can signal a fake product.

Contact the seller if the texture still feels wrong;

• Send photos showing:
– The plush texture
– Tags and labels
– Your order confirmation

• Ask for a replacement or refund if the quality doesn’t match the expected standard.

If the seller refuses to help or the plush appears counterfeit, consider filing a complaint on Xolvie to seek a resolution.