Xolvie Resolution Specialist February 16, 3:50 pm
If Jalwa Game froze your withdrawal and you want to get your money back;
Check the withdrawal status first;
• Open the Jalwa Game app/website → Wallet / Withdrawal History
• Note:
– Withdrawal amount
– Date requested
– Status (Pending / Processing / On Hold / Failed)
• Screenshot the status
Check for account verification issues;
• Make sure your KYC/identity verification is fully completed
• Pending verification can freeze withdrawals
• Screenshot any pending verification notices
Contact Jalwa Game Support urgently;
• Explain:
– Your withdrawal is frozen
– You want your funds released
Provide:
– Username/email
– Withdrawal amount
– Request date
– Screenshot of the frozen status
– Screenshot of any verification pages/messages
Ask them to:
– Confirm the exact reason for the freeze
– Tell you what documents/info they need
– Release the funds immediately
If they delay or ignore you;
Escalate your case by sharing it on Xolvie to apply public pressure
Vote
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