Ordered from Jacqueline Van Hoef but received wrong size — what’s the best way to fix this?

If you received the wrong size from Jacqueline van Hoef, start by contacting their support immediately with your order number, photos of the item, and a note that you want an exchange for the correct size or a return authorization.

They accept returns/exchanges within 14 days of delivery for unused items with tags and original packaging, and you can submit this via their online return/exchange request form or by emailing [email protected] to get the proper return instructions and label.

Keep the return tracking number as proof, and be aware exchanges depend on stock availability; if your size isn’t available you’ll typically get store credit instead.

This is the information we have, but if you have more insights from your experience, please share in the comments.