I purchased an iRobot Roomba i7, and since day one, it has been nothing but problems. The vacuum never returns to its dock, meaning if I leave home expecting it to clean, I always come back to find it stuck somewhere, unfinished. I sent it to service, and instead of actually fixing the issue, they blamed me, claiming I had sprayed WD-40 inside—something I never did!
Every time I call customer service, they dismiss my concerns with careless and unhelpful responses, trying to shift the blame to user error. I have reset it to factory settings 30 times, yet the issue never goes away. Unlike in the U.S., where iRobot is reliable and popular, in Turkey, it’s useless due to poor service and lack of support. Spare parts are ridiculously expensive, and the service team refuses to cover anything, blaming non-OEM brushes or silicone parts.
I purchased an iRobot Roomba smart vacuum and was satisfied with its performance for the first year. However, recently, it has developed a charging issue, making it unusable. The vacuum does not sit properly on the charging dock, causing inconsistent charging. Sometimes, it connects to the dock but...
I purchased the Anker Eufy Clean L35 Hybrid robot vacuum from MediaMarkt about 18 months ago, and ever since then, it has been nothing but a headache. The main issue is with the rotating brush, which consistently malfunctions. I have already sent the device to service three times, and yet the exact ...
I purchased a brand new Dreame L10S Pro Gen 2 robot vacuum, and right out of the box, it wouldn’t charge properly. I was extremely disappointed that a brand-new device had such a basic malfunction. To make things worse, Dreame only has a technical service center in Istanbul, which made the warranty ...
I bought the Ecovacs T30 Pro Mini for a total of ₺43,000—₺35,000 for the robot vacuum and an additional ₺7,000 for extended warranty. Just 20 days after purchase, the device broke down. Since it was within six months, I requested a replacement under the no-repair warranty policy, but I was told it n...
I purchased the Dreame D10 Plus robot vacuum just 7 months ago, and it started showing issues as early as the first month. The water tank began rusting, specifically around the screw areas. I only used clean water in it—nothing else—yet corrosion appeared in a part that clearly wasn’t designed to ha...
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