IQ Academy wants cancellation fees even though they didn’t provide services, how can I cancel without cost?

Xolvie Resolution Specialist20 Ocak 2026 08:16

If IQ Academy demands cancellation fees even though services were not provided;

Contact IQ Academy support with a clear escalation;

• State that you are requesting cancellation due to non-delivery of services (no feedback, grading, or academic support)
• Provide your full name, registered email, student/account ID, course name, and enrollment date
• Clearly list the services not provided and the time period with no response or results

Ask them to;

• Confirm in writing that the contract is being terminated due to their failure to deliver services
• Waive all cancellation or termination fees based on non-performance
• Stop all future charges immediately
• Refund any fees charged during the period of non-service

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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