I paid for course access but still can’t log in to IQ Academy student portal, what now?

If you paid for course access but still can’t log in to the IQ Academy student portal;

Contact IQ Academy support with a clear escalation;

• State that payment was completed but student portal access was never granted
• Provide your full name, registered email, student/account ID, course name, and payment date
• Include proof of payment (receipt, invoice, bank or card transaction reference)
• Describe the exact login error or behavior you see

Ask them to;

• Confirm that your payment was received and correctly linked to your account
• Activate or manually reset your student portal access immediately
• Explain whether the issue is technical, account-related, or administrative
• Provide a clear timeframe for restoring login access

If you still can’t log in or support stops responding;

• File a complaint on Xolvie to report paid access without portal login and seek help restoring your account