IPTV Box Pro Service Does Not Work Properly After Purchase

I purchased a three-month subscription for my Android Box through IPTV Box Pro, but I have been unable to use the service properly since the very first day of my subscription. The streams are unstable both with and without a VPN, and I constantly experience freezing, interruptions, and access problems. The situation has become even worse over the past two or three days. Initially, the service offered approximately 15,000 channels, but the number suddenly dropped to just over 3,000 channels.

Because the company's website is currently under maintenance, I cannot find a reliable way to contact them. The live support on the website has also failed to resolve my problem. Instead of helping customers, the support representatives speak in an aggressive and scolding manner and repeatedly tell users to “do this” or “do that,” effectively shifting responsibility for the service problems onto the customer. Whenever I object or reasonably express my frustration, they immediately ban me and terminate communication. I have also tried other available contact methods, including email, but I have received no response whatsoever.

As a result, I have been forced to pay $25 by credit card for a three-month subscription that I have barely been able to use, meaning that the money I paid has effectively been wasted. I have records, screenshots, and documents showing the order and payment process for the subscription. I request a full refund of the amount I paid, or alternatively, that the complete and stable service that was promised to me be provided immediately.