Misleading Sales Tactics at Hyundai Ata Plaza
Hello, on Saturday, October 14, 2023, at 3:00 PM, my visit to Hyundai Ata Plaza took an unexpected turn. I was interested in the Hyundai Tucson 1.6 tgdi Prime with front and rear parking sensors. Its list price was 1,630,000 TL, but it was advertised at 1,490,000 TL as part of a promotion. The reason I'm detailing this is that I want Hyundai officials to review the security camera footage. As soon as I entered the dealership, the saleswoman claimed they didn't have the car. However, the vehicle was on display, and they had placed sold signs on vehicles, making them inaccessible. If the car was indeed sold, why were the doors open, and why were prospective customers inspecting it? In short, it seems they're withholding available cars by falsely claiming they're sold. I hope that responsible Hyundai executives can find a solution to this issue. If no effective response is provided, I will take the necessary steps to contact the Ministry of Commerce.
Dear Valued Customer, First of all, we would like to thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey any information, suggestions, thanks, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service you received service from, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your views and requests with Hyundai General Directorate, you can reach our customer relations specialists via the Hyundai Consultation Line between 08:00-18:00 on weekdays; you can leave a voice message on our consultation line outside of working hours and on weekends. You will be contacted on the first business day following your voice messages. You can also reach the Customer Relations Department through the Contact Form under the "Contact Us" Menu on our website. We thank all our customers who share their views and suggestions with us for their trust in our brand. Hyundai Customer Relations
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