Hyundai Tucson 4x4 Elitte Plus Particle Filter Problem

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June 24, 2024 1:03 am
17

I purchased a 2022 Hyundai model a year ago in May. Since then, I've been constantly frustrated by the frequent depletion of DEF (Diesel Exhaust Fluid), which I have to refill monthly, incurring extra costs. Later, the vehicle started having acceleration issues.
At 30,000 km, the service center identified a particle filter problem, which they cleaned. It improved slightly, but the issue recurred after two months. They suggested replacing it if the problem persisted after another cleaning.
Three months later, the particle filter malfunctioned again. During a holiday trip, I had to drive slowly due to engine locking. With everywhere closed for the holiday, I couldn't take it to a Hyundai service center.
Returning to Istanbul after a five-day break, the oil light came on while crossing Bolu Mountain, 2000 km before the next scheduled service. I didn't call the service center as they would only offer to tow the car, which wasn't feasible with my children and belongings. I added oil at 3 AM and continued.
The car consumed fuel at ₺10.50 per unit, requiring three refills for a 1000 km journey. I've received no support and am extremely frustrated. I've put it up for sale, but there are no takers. The car I bought for $68,000 a year ago is now unsellable and stuck with me.

June 24, 2024 7:58 am (6 hours after complaint)
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