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Hummel Shoes I Bought Keep Falling Apart and Replacements Require Extra Payment

Ramazan
Ramazan
Hummel
November 21, 2024 2:12 PM42

I purchased Hummel-brand shoes, but the soles were separated three times. Each time, the shoes were sent for review, and I was informed there was no problem. Since the replacement was not the same model, I had to pay the price difference or purchase another product by paying the difference. Thanks to the store manager's efforts during the last replacement, I did not pay the difference for the same model from another store. However, the new pair also separated at the sole, and the replacement was approved again. Now, I am expected to pay the difference again for replacement shoes. Even if I manage to get the same model without paying extra, the sole will likely separate as it did the previous three times. I work a desk job, and I’m confident the shoes would be more durable if glued with basic adhesive. Seven months have passed without wearing the shoes I initially purchased, despite paying the difference multiple times. I am exhausted by this process and deeply regret trusting Hummel for quality and durability. In the meantime, I bought cheaper shoes from another brand, which I have worn daily without any issues. I urge others to avoid Hummel’s defective products, as even approved replacements do not last. The attachments include evidence of the changes approved by Hummel.

Ramazan
Ramazan
November 25, 2024 12:46 PM

Hummel is a complete disappointment, I won't buy it or recommend it.

December 30, 2024 9:14 PM (1 month after complaint)

Hello Ramazan Ö., We want you to know that we are sorry for the negative experience you have had. Thank you for conveying the issues to us. As the Hummel family, we consider you a member of our family, so we will do our best to facilitate your shopping experience. As the Hummel family, customer feedback is very valuable to us. You can share any information, suggestions, opinions, and solution requests regarding our products and services during weekdays within working hours. Hummel Customer Service Team.

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