Huawei Watch D2 Failed After Light Use, Blamed Me for Water Damage Despite IPX8 Rating
I bought a Huawei Watch D2 for my mother specifically to monitor her blood pressure, as she is 60 years old and has chronic health conditions. She treats the device extremely carefully—she doesn’t swim, she doesn't shower with it, and she even removes it while washing her hands.
Despite all the precautions, after just 1.5 months of use, the watch malfunctioned.
The cause? "Liquid damage", according to the service center.
This was shocking because the watch is advertised as IPX8 certified, meaning it should withstand up to 1.5 meters underwater for 30 minutes.
When we sent it for service, Huawei dismissed it as "user error".
To make matters worse, I was contacted by Huawei, and they seriously asked:
"Did she shower while wearing it?"
"Did she remove it while washing dishes?"
"Were you aware that blood pressure monitors are delicate?"
Excuse me? Are these serious questions for a device boasting IPX8 waterproof certification?
At the service center, they gave me two "options":
👉 Pay a fee to repair it,
👉 or accept the situation and walk away.
They completely ignored the possibility of a manufacturing defect.
I even pointed out: "If the same person uses two identical watches and only one fails, isn't the device at fault?"
Of course, there was no real answer to that.
For context, I had bought three Huawei Watch D2 units—one for my mother, one for my father, and one for myself. After my mother’s device failed, I gave her mine, and guess what? No problems at all.
Same user, same conditions—only the device was different.
I was seriously considering buying another one for my sibling too, but after this terrible experience, there's no chance.
If a brand-new device can't even survive basic, careful use, it speaks volumes about Huawei’s poor quality control and lack of customer care.
