I live in Urla, which is part of Izmir. There isn't a Huawei service office there. On March 21, I gave my Huawei P30 phone to a friend in Istanbul and asked him to take it to the Huawei-authorized service center in Maltepe. He paid the fee and was told that he would get the tracking number via SMS in a week, but I didn't get any. When I called back a week later, they said they couldn't make the delivery because my address had been taken off the list. When my friend picked up the phone, there was no sim card slot. I'm still waiting for the package to be sent. KVK was cheaper and more reasonable, but the Huawei-approved service center disappointed me.
I sent my Huawei laptop to Istanbul Ouno Service due to an issue with the charging adapter. Despite providing all the necessary information, I did not receive any updates or status regarding the service. Later, when the service record appeared in the system, I realized that the service had entered m...
Huawei Turkey hasn't finished the legal IMEI registration for my Huawei Mate 20 Lite phone, which is very frustrating. The motherboard was replaced in January 2023, which caused the IMEI number to change. However, the official service center at Huawei Istanbul Umraniye Canpark Mall has not taken the...
Huawei Turkey is a terrible company. The screen on my Huawei Mate XS 2 phone is shattered, and I wanted to replace it. I sent my phone to Genpa Istanbul Authorized Service, as directed by Huawei. There are precious videos and photos on my phone that I wanted to save before any data loss. I even sent...
On December 21, 2024, I sent my Huawei Mate 20 Pro, which I purchased in March 2019, to KVK Technical Service, an authorized service center participating in Huawei's battery replacement campaign (https://consumer.huawei.com/tr/support/battery-service/), located in İzmir. My phone had an issue with t...
My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was replaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed ...
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