Please Unblock My WePlay Account

I have been unable to access my WePlay mobile account for about three months. When I try to log in, I receive an error saying “login failed, your recent actions or posts in the WePlay community went against our community guidelines and your account has been blocked, we ask that you follow the guidelines to help us keep our community safe and respectful” with the code 2N144***, and I cannot use my account at all. I do not agree with this decision and I have not been given any clear explanation about which specific actions or posts allegedly violated the community guidelines. I believe my account has been blocked unfairly and I would like this situation to be reviewed in detail. I kindly request that my account be unlocked and my access restored, or that I be given a clear explanation of the exact reason for the block and what I am supposed to have done wrong.