Poor Customer Service and Delayed Repairs on My HP Victus 16 Laptop
I sent my laptop, the HP Victus 16, in for service on April 8, 2024. Even though it's been 20 business days, I'm still waiting for a part to arrive from overseas. I reached out to customer service to ask for a new device, and they filed a complaint for me. I was promised an update within 48 hours, but I'm still waiting.
I am really annoyed with HP and BDH Bilişim. Can you please send me a new device as soon as possible? I'm tired of waiting any longer.
Thanks a bunch.
Dear Sir/Madam, We would like to provide you with some information regarding the complaint our customer, Muhammed Ali D., has posted on your site. Following the publication of his post on your site, our Customer Relations Officer has contacted Muhammed Ali D. and provided information on the matter. We present this matter for your information and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations
HP called and said they have initiated the process for device replacement. 1-2 hours later, they called again and made the following offer: they said they have devices with replaced parts in their service center, and offered to give one of those. I declined and they mentioned that a new device would come from abroad and it would take 4 weeks. I couldn't get any other information and I am requesting you to expedite the process. My sister is a university student, and I earn money from editing and assembly work. Please expedite the process. Thank you.
