5
Resolved

HP Does Not Provide Technical Support For Printer Error

HP Does Not Provide Technical Support For Printer Error
January 8, 2024 8:40 AM116
Aybike's Thank You Message
Thank you very much for taking care of my brand issue. Since the place where ı bought it was different, the problem was not fully solved, but it became clear what my problem was

I'm experiencing printing issues with my printer despite installing new cartridges. The problems seem never-ending. Every time I resolve one error, another frustrating one pops up, creating a continuous cycle of issues. My cartridge is genuine, and I intended to print immediately after installation, but for the past four days, I haven't achieved any results. To make matters worse, there's no customer service number available for technical support. The situation is driving me crazy with frustration.

January 8, 2024 2:22 PM (5 hours after complaint)

Dear Sir/Madam, We would like to provide you with some information regarding the complaint our customer Aybike A. has posted on your site. Following the publication of her post on your site, our Customer Relations Officer has contacted Aybike A. and provided information on the matter. We present this information for your attention and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations

Aybike
January 10, 2024 6:01 PM

Thank you very much for taking care of my brand issue. Since the place where ı bought it was different, the problem was not fully solved, but it became clear what my problem was

Aybike
January 10, 2024 6:04 PM

As soon as my complaint was conveyed to them, they contacted me. It was understood that there was an error in the new cartridge I had purchased, but since I bought it from a different place, I requested an exchange from the other company. Thanks to the video call, I also realized that there was no problem with my printer. I am very grateful to them.

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