Refund Delayed for Canceled Trip - Unable to Contact Hotels.com

Ayşe
Hotels.com
July 19, 2024 10:25 AM74

I canceled my trip nearly 20 days ago, but I still have not received my refund. Can you please respond to me? I am unable to reach anyone for assistance, and there is no representative available to help.
I would appreciate any information regarding this matter. I have also sent an email but have not received a reply. It is frustrating to be left without support from Hotels.com during this time. Thank you for your attention to this issue.

Hotels.com
July 19, 2024 2:21 PM (3 hours after complaint)

Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to our Customer Service by phone or via chat. You can call us from Monday to Friday, between 09:00 and 18:00. Thank you for your patience and understanding. Best regards, Hotels.com

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