Dear Customer Support,
We booked a Deluxe Room with Balcony through your website for one night (February 15-16) under travel itinerary 73032729735080. However, when we arrived at the hotel, we were shocked to find out that the hotel was out of service, forcing us to cancel our reservation on the spot.
We immediately requested a refund, and on February 17, we received an email stating that the refund had been processed. However, to this day, we have not received our money back.
We need urgent assistance with this issue, as we have been unable to reach customer service and have received no updates. How can you confirm a reservation for a non-operational hotel? Please refund our money immediately and ensure this does not happen to other customers!
Hello, we booked a hotel through Hotels.com and paid for one night. Upon arrival, we found that the hotel was out of service, so we had to cancel the booking. We requested a refund and received an email stating that it was processed on February 17th, but we have not received the refund yet. We urgen...
We booked a hotel through Hotels.com on April 12, 2025, under itinerary number 73079123333024. Unfortunately, due to an unexpected medical emergency requiring urgent surgery, we had to change our plans completely. We reached out to Hotels.com to either cancel the reservation or postpone it to a late...
I canceled my reservation made through Hotels.com under booking number 72064801057136, but I’ve been completely unable to reach customer support to get clarity on my refund status. There is no working customer service phone number, no support center, and no clear contact method listed anywhere. This...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I canceled my reservation (confirmation number 72972037177680) through Hotels.com and received confirmation of the cancellation. However, the refund has yet to be credited to my account. This delay is unacceptable, and to make matters worse, I cannot get through to customer service. Their call cente...
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