I'm Having Difficulty Cancelling Hotel Reservations on Trivago and Hotels.com
December 17, 2023 11:31 PM118
. Despite multiple attempts, I have been unable to establish contact with Hotels.com for the cancellation process. Additionally, I have sent four messages to Trivago seeking assistance with reservation cancellation and refund, but they have not responded. This situation has caused considerable frustration as I am unable to get the needed support for cancelling my reservation and obtaining a refund. I am seeking urgent assistance to resolve this matter and ensure a smooth cancellation process.
May 9, 2024 3:15 PM (4 months after complaint)
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to our Customer Service either by phone or via chat. Thank you for your patience and understanding. Best regards, Hotels.com
