After reaching out to Hotels.com, they confirmed that our reservation would be cancelled and we would receive a refund. It's been around six weeks, but I still haven't received my refund. We haven't gotten any emails, messages, or anything at all. We are really unhappy. We still haven't gotten our money back. We have not had a satisfactory experience with Hotels.com.
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
On April 10, 2024, I made a hotel reservation through Hotels.com. After making the reservation, I called the hotel for confirmation. I was disappointed to hear that the hotel did not receive my reservation and that they do not work with Hotels.com. I canceled my reservation within 2 minutes, but it'...
I canceled my trip nearly 20 days ago, but I still have not received my refund. Can you please respond to me? I am unable to reach anyone for assistance, and there is no representative available to help. I would appreciate any information regarding this matter. I have also sent an email but have not...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
Hello, we booked a hotel through Hotels.com and paid for one night. Upon arrival, we found that the hotel was out of service, so we had to cancel the booking. We requested a refund and received an email stating that it was processed on February 17th, but we have not received the refund yet. We urgen...
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