After reaching out to Hotels.com, they confirmed that our reservation would be cancelled and we would receive a refund. It's been around six weeks, but I still haven't received my refund. We haven't gotten any emails, messages, or anything at all. We are really unhappy. We still haven't gotten our money back. We have not had a satisfactory experience with Hotels.com.
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
Recently, we attempted to make a reservation through Hotels.com, and our credit card was charged the required amount. We received two confirmation emails, the first immediately after making the reservation and the second on the day of the reservation. Nevertheless, upon our arrival at the hotel, the...
On April 10, 2024, I made a hotel reservation through Hotels.com. After making the reservation, I called the hotel for confirmation. I was disappointed to hear that the hotel did not receive my reservation and that they do not work with Hotels.com. I canceled my reservation within 2 minutes, but it'...
I canceled my trip nearly 20 days ago, but I still have not received my refund. Can you please respond to me? I am unable to reach anyone for assistance, and there is no representative available to help. I would appreciate any information regarding this matter. I have also sent an email but have not...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
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