Hotels.com Failed to Refund My Cancelled Reservation
June 26, 2024 8:05 PM11
After reaching out to Hotels.com, they confirmed that our reservation would be cancelled and we would receive a refund. It's been around six weeks, but I still haven't received my refund. We haven't gotten any emails, messages, or anything at all. We are really unhappy. We still haven't gotten our money back. We have not had a satisfactory experience with Hotels.com.
June 27, 2024 11:13 AM (15 hours after complaint)
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly request that you reach out to our Customer Service via chat. Thank you for your patience and understanding. Sincerely, Hotels.com
