Hotels.com has no proper customer support—there is no contact email, phone number, or live chat to reach an actual representative. If you have a problem, there is no way to get help.
I searched for a hotel in a specific location, but the app displayed hotels in a different district without clear indication. As a result, I accidentally booked a hotel in the wrong location and ended up wasting my money.
Since there is no support team to resolve issues, I had no way to cancel or request a refund. This is completely unacceptable! Hotels.com must fix its search algorithm and provide real customer service. I demand a refund for my incorrect booking!
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I made a reservation through Hotels.com, expecting to pay in installments, but instead, the full amount was charged in one transaction. Realizing this mistake within five minutes, I immediately canceled the booking, assuming I would receive a refund. However, I have yet to receive any response or co...
I chose Hotels.com based on recommendations, but it turned out to be a complete disappointment. I canceled my reservation, yet my refund has not been processed. What’s worse, I cannot reach customer service—there is no proper support or assistance available. How can a well-known travel platform tre...
I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...
I made a hotel reservation online through Hotels.com and paid a significant amount for the booking. However, I am now unable to cancel it. When I downloaded the app to manage my reservation, it says there is no booking associated with my account. This is extremely frustrating—I followed all the ste...
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