Hotels.com Has No Customer Support & Misleading Location Search

Alper
Alper
Hotels.com
February 4, 2025 12:15 PM129

Hotels.com has no proper customer support—there is no contact email, phone number, or live chat to reach an actual representative. If you have a problem, there is no way to get help.

I searched for a hotel in a specific location, but the app displayed hotels in a different district without clear indication. As a result, I accidentally booked a hotel in the wrong location and ended up wasting my money.

Since there is no support team to resolve issues, I had no way to cancel or request a refund. This is completely unacceptable! Hotels.com must fix its search algorithm and provide real customer service. I demand a refund for my incorrect booking!

1 Support

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Hotels.com is refusing to refund for the messed up booking. How long does the process take?

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Hotels.com customer service is making me go through a million automated menus. How can I find a better way?

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