I booked two rooms via the Hostelworld app for Alessandro Palace & Bar in Rome, intending to stay from July 15-17. One r...oom was a female-only 6-bed dorm, and the other was a mixed 6-bed dorm, both for two people. The total payment was supposed to be €226.65, yet Hostelworld only charged me €31.90, r
On May 11, 2024, I was searching for a hotel in Maçka, Trabzon, and found a discounted room at Macar Taşı Hotel via Host...elworld. I completed the reservation through Hostelworld’s official site for a one-night stay from July 3 to July 4, paying the required pre-booking fee with my credit card. I rece
On Thursday, April 11, I made a reservation for Cappa Suites in Nevşehir through Hostelworld, with Reservation Number 31...7409-560912098. I paid a $50 reservation fee, thinking my stay was confirmed. However, when I arrived at the hotel, I was shocked to find it was completely closed. Hostelworld prov
I used the Hostelworld app to book a two-night stay for two people from August 7-9, 2023, but due to an error (as shown ...in the attached video), the reservation was made for one person instead. I paid a deposit of ₺413.49, with the remaining amount to be paid at check-in. After noticing the error, I
Due to a system error on Hostelworld.com, the refund they agreed to for my booking (reservation number: 9212656848522) h...as still not been processed. I have been waiting for several weeks, and the entire process has already taken 2.5 months. This delay is unacceptable, and I am frustrated with the l
Hostelworld is a leading global online travel agency focused specifically on the hostel and budget accommodation market. Owned and operated by the publicly listed Hostelworld Group PLC, the platform was founded in 1999 by Ray Nolan and Tom Kennedy to modernize and digitize the backpacker travel industry.
Email: [email protected]
Phone: +353 1 524 5800
Hostelworld operates a specialized two-sided digital marketplace that connects budget-conscious travelers with affordable lodging options worldwide. By partnering with independent properties, the platform streamlines the reservation process and fosters a community-driven travel experience.
While the platform is a popular tool for finding budget stays, overall user sentiment is frequently weighed down by frustrations regarding post-booking support and platform transparency. Customers often voice dissatisfaction when travel plans change or when a property fails to match its online description.
If you have experienced issues with Hostelworld, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
