I can't access my Hopper booking after payment, what should I do?

First check your email, including your spam folder, for a confirmation message and verify that you are logged into the same Hopper account used to make the purchase.

If no booking appears in My Trips, avoid making another reservation until you confirm whether the original booking was successfully created.

If the booking is still missing, contact Hopper support through the app or by phone, provide your payment receipt, transaction ID, and the last four digits of the payment card, and ask them to locate the reservation or issue a refund if the booking was not completed.

If your card was charged but Hopper cannot provide the booking or resolve the issue within a reasonable time, escalate the matter by submitting a complaint on Xolvie to seek wider attention.