The rubber seal on the door of my Hoover H-DRY 300 dryer tore, causing water to leak from the bottom of the machine. I noticed the issue on October 18 and called Hoover customer service at 0 850 811 12 90. A service team was then assigned, and on October 20, I was asked to send photos of the affected parts via WhatsApp, which I did the same day. The service later informed me that the factory claimed the damage was due to user error but said they would contact the factory again for clarification. Despite calling multiple times, I have not received any positive or negative response for nearly a month, and my issue remains unresolved. It does not make sense to me that the door seal could tear due to user error. I request customer satisfaction to be ensured and the door seal of my machine to be replaced free of charge as soon as possible.
It's been a year since I bought my Hoover washing machine, and right from the start, I've faced nothing but issues. Initially, the machine's door broke, necessitating a replacement by the service team. Despite their efforts to make adjustments, the machine still had trouble staying in place and kept...
On December 11, 2024, I ordered a Hoover 10kg Wi-Fi-enabled dryer from Hepsiburada, and it was delivered on December 14. After I started using the machine, it began leaking water from the bottom and sides during operation, and water droplets started coming out from the door area. Additionally, there...
The drum of my Hoover dryer was not spinning, which made it impossible to dry clothes. The service technician identified a problem with the drum ramp and took the machine for repair. One week later, they came back, insisting that it had been repaired. Unfortunately, after just one month, the dryer s...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
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