I recently had a Hoover service technician install a cooker hood, but it unexpectedly and loudly crashed onto my glass cooktop. Now I'm wondering who will accept responsibility for the damage done. To make matters worse, it's the weekend, and I can't get in touch with anyone. I'm dissatisfied and worried about the situation. I'd like to know if the damage will be covered and repaired as soon as possible. Furthermore, I was told that the product should be inspected after installation, but this was not done. I've already contacted the service team again because the product isn't working properly, but their initial response was unconvincing. I hope they don't dismiss this as a user error, because the damage was clearly caused by an installation problem. I've attached photos to show the extent of the damage. If anyone has had a similar experience or has advice on how to handle this, please share your thoughts. Your assistance in resolving this matter is greatly appreciated.
My kitchen recently received a Hoover cooktop installation. I popped a dish from the stovetop into the oven just two weeks later. I heard a noise coming from the kitchen after about 15 minutes. When I went to check, I discovered that one of the cooktop's burners had cracked. When I contacted the ser...
The authorized service that installed my Hoover brand built-in stove failed to secure the gas connection hose properly, causing it to loop much lower than it should. Consequently, the dishwasher, intended for under-counter installation, couldn't be mounted as the hose obstructed its placement, protr...
I bought a Hoover dryer, which was damaged during shipping, as identified by the service technician during installation. They took the machine back for replacement but mentioned that the factory would decide whether it will be replaced, and they couldn't give any information on how long it might tak...
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