I bought a Hoover dryer, which was damaged during shipping, as identified by the service technician during installation. They took the machine back for replacement but mentioned that the factory would decide whether it will be replaced, and they couldn't give any information on how long it might take. They said it could take several weeks if the factory approves the replacement, which is still uncertain. Whenever I call, the service team directs me to customer service, and customer service directs me back to the service team. Both claim it's not their responsibility. We regret this purchase deeply.
I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to cal...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
I purchased a Hoover brand clothes dryer, and after the product was delivered to my home, we called the authorized technical service for installation. The technician clearly stated that the product was a display item and did not resemble the packaging of a brand-new, sealed product, so we refused th...
Having a Hoover clothes dryer has been a mistake. The company does not stand behind its product. I've had it for six months and have yet to see a single instance where it properly dried clothes. I've attempted to contact the service department, but the call center employees are completely unhelpful ...
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