I bought a Candy Hoover dryer less than a year ago, and now the front claws of the lower filters have broken, so the door keeps popping open all the time. When I checked it out, I found that the plastic claws got weak and broke because of the hot air coming out of the machine's heat pump. I reached out to the call center on December 9, 2023, at 5:11 PM, looking for a solution.
The person I talked to said that even though the product is still under warranty, they won't cover the plastic parts and I'll have to pay for the repair. What am I doing wrong as a consumer? Why do I have to pay for fixing a product that has a warranty? If I had known about this post-purchase service policy, I wouldn't have bought it. I want this problem to be resolved and for me to be satisfied. If not, I will take action and use all my rights, including getting the Arbitration Committee involved. With the way things are going with our economy, it's not like money just magically appears out of nowhere. Please respond as soon as possible.
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
I bought a Hoover dryer from Pazarama's website, and it was put in on June 6, 2023. Even though I asked Hoover customer service and the Sanliurfa Hoover service several times to extend the warranty, they always said they would get back to me later and avoided the issue. Every time I called Hoover cu...
I purchased a Hoover dryer just three months ago, and now the water collection tank has cracked. Last night, I ran a load of laundry, and by morning, I noticed the issue. To make matters worse, I’ve been informed that the warranty won’t cover this damage. This is incredibly frustrating, especially ...
I bought a Hoover washing machine that can hold 11+8 kilograms of laundry on May 11, 2021. Lately, the thing that stirs things up in the machine, which is really important, has stopped working properly. As a result, the part with teeth has ruined all of my clothes. When I reached out to customer ser...
I own a Hoover dryer that has always been noisy, but we accepted it. However, it has now started running for hours without completing its cycle, and recently, it has stopped drying clothes altogether. I reported the issue to Hoover’s customer service on December 19, 2024, via their helpline at 0850...
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