Brand Overview: hishort
hishort (also stylized as HiShort) is a mobile entertainment application dedicated to short-form video streaming. The platform is operated by developers such as Readfi Oy and HiShort Joint Stock Company, with copyrights and operations dating back to 2023.
Contact Info
Users looking to get in touch with customer support can use the following publicly listed contact details:
- Email: [email protected]
- Phone: +84969821092
Industry and Operations
hishort operates in the digital streaming and mobile entertainment industry. It caters to users looking for quick, bite-sized entertainment rather than traditional full-length television shows. The app is available on major mobile platforms and utilizes a freemium business model supported by microtransactions and memberships.
- Mini-Series: The app provides vertical video dramas with episodes that are typically one to two minutes long, optimized for smartphone screens.
- Popular Genres: The content catalog focuses heavily on romance, billionaire tropes, revenge stories, contract marriages, and suspense.
- Monetization: The platform generates revenue through in-app purchases where users buy virtual coins to unlock episodes, as well as auto-renewing VIP subscriptions for weekly, monthly, or annual access.
User Sentiment
Overall user sentiment toward hishort trends negatively, primarily due to billing issues, misleading advertising, and technical bugs. While users are drawn to the concept of the app, post-purchase experiences frequently lead to frustration.
- Subscription and Payment Bugs: A common complaint is that users purchase a VIP membership (such as a one-year subscription) but are still repeatedly prompted to pay for coins or sign in to unlock episodes. Often, the purchase does not properly reflect in the app.
- Misleading Advertisements: Many users report downloading the app to watch specific, interesting dramas advertised on social media platforms like Instagram or Facebook, only to find that those exact shows are missing from the app's library.
- Broken Customer Support Channels: Users attempting to complain or seek help through the app's built-in feedback feature frequently encounter "server exception" errors, preventing their messages from going through.
- Lack of Responses: Customers who reach out via email regarding uncredited subscriptions or requests for refunds report being ignored or receiving unhelpful automated responses.
Share Your Experience
If you have experienced issues with hishort, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.