Between September 2 and September 5, 2025, I made a reservation for a 3-night stay at the Hilton DoubleTree Hotel in Kuş...adası. I booked through my Hilton Honors account and paid ₺10,000 in cash at the reception by transferring it to the hotel’s IBAN account. I covered the remaining amount with my Hi
I stayed at the Hilton Kozyatağı Hotel between August 22 and August 25, 2025. Upon check-in, a ₺4,000 deposit/authorizat...ion hold was charged to my Yapı Kredi credit card. At checkout, I was told that since there were no additional charges, the amount would be refunded. However, four days have passed
We booked three rooms at this hotel for our stay between July 25 and July 27. Before making the reservation, we requeste...d an early check-in around 11 AM due to my family members’ age, and we were told that the hotel would accommodate our request. However, when we arrived at the hotel on July 25, we
Dear Sir or Madam, On July 8, 2025, at around 2:40 AM, I arrived at your hotel as a guest. Although there were standard... rooms available online, I was directed to stay in Room 1605, a suite priced at ₺20,000 — far higher than usual. Compared to rates on other days and at other Hilton properties, it
I stayed at the Adana HiltonSA between May 1 and May 4, 2025. On the evening of Saturday, May 3, the hotel hosted a cock...tail festival that I was not informed about when making my reservation, nor was there any mention of it on the hotel’s website or social media pages. The event was announced to las
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were den...ied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were den...ied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca
