I checked into the Hilton Garden Inn on August 30, 2024, only to find my room in an unacceptable state. It was not clean, and there was a dead bug behind the door. Although I forgot to mention it immediately, I requested room cleaning the next day, August 31.
When I returned to my room that evening, I expected it to be clean, but the dead bug was still in the exact same spot. This level of negligence is shocking and unacceptable. Despite their supposed cleaning, the room remained far from satisfactory. Adding insult to injury, the hotel sent fruit as an apology, which felt insincere and inadequate.
I have recorded the incident and will escalate my complaint to the relevant authorities. I do not recommend this hotel to anyone seeking cleanliness and responsibility. Hilton Garden Inn must take accountability and address this issue immediately.
I stayed at the Hilton Garden Inn Istanbul Atatürk Airport on July 6, 2024, in room 1806. The next day, on my way back, I realized I had left my gold bracelet in the room. I contacted the hotel immediately and was informed that they had found the bracelet but that it was damaged. They assured me it ...
I stayed at the Hilton Garden Inn Ankara Gimat on April 13, 2024, and the room temperature was extremely uncomfortable, ranging between 30-35°C. When I contacted the front desk, they informed me that the hotel was in winter mode and the air conditioning system would only blow hot air, even when turn...
On August 12, 2024, I booked a 2-night stay at Hilton Garden Inn Safranbolu through Hotels.com for August 31 to September 2, 2024. Due to a meeting on September 2, I contacted the hotel to adjust my reservation by moving it one day earlier. The hotel informed me that since the reservation was made t...
I booked a room at Hilton Garden Inn Mardin through Trip.com but needed to cancel due to a serious threat to my safety. Despite explaining my life was at risk, the hotel refused to cancel my reservation, dismissing my concerns with comments like "nothing will happen." I’m shocked at how little regar...
Dear Sir or Madam, On July 8, 2025, at around 2:40 AM, I arrived at your hotel as a guest. Although there were standard rooms available online, I was directed to stay in Room 1605, a suite priced at ₺20,000 — far higher than usual. Compared to rates on other days and at other Hilton properties, it ...
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